The impact of COVID-19 on the implementation of construction services is the delay in project completion due to a slowdown in project work. These ongoing projects are constrained by the mobilization and the availability of labour or materials or equipment. To overcome the slowdown in the completion of the project, the work ended temporarily if the project was located in the red zone.

The Project Management Office (PMO) phenomenon in Indonesia is nothing new. The place where I first explored my career in project management was PMO at a telecommunications company. Since then, I sense the growth of PMO in several other companies in Indonesia. My research on the Indonesian PMO Phenomenon in 2020 has shown a positive perception of PMO presence in companies. Furthermore, the birth of the PMO community honors PMO practitioners' aspirations in Indonesia.

In risk management, the black swan event is well-known term related to unknown risks that was introduced by Nassim Nicholas Taleb, a finance professor. He argued that black swan events are impossible to predict due to their extreme rarity, but they have catastrophic consequences.

Some recent data from the Standish Group research outlines high failure rate of software development projects [1]. Successful projects for the last 5 years take the success criteria as follows: on time, on budget, and with satisfactory results. The Standish Group also identifies the success rate of IT projects [2] as follows:

Quality is one of the project constraints which is known for project triangle constraints. Quality means the project deliverables are satisfying and meeting the customer or project owner expectation. According to PMBOK (PMI, 2017) there are three process that should be conducted by the project manager including creating project quality management plan, manage quality and control quality. Quality management plan is developing the standards, procedure, person who responsible in managing and controlling the quality, which methodology that will be used for quality process and many more.